Your Privacy on 345 — What You Need to Know

01 Who We Are

345 operates the online gaming platform accessible at 345.vin. For the purposes of this Privacy Policy, "345", "we", "us" and "our" refer to the platform and the entity responsible for operating it.

345 is the data controller for personal information collected from Pakistan players through the 345.vin website and all associated platform features — including account registration, game play, PKR deposits and withdrawals, customer support interactions, and any promotional communications you opt into.

If you have questions about who controls your data or how to contact us regarding privacy matters, see Section 13 of this policy. The support team is available around the clock and privacy-related queries are handled with priority.

02 What Data We Collect

The personal data 345 collects falls into the following categories:

We do not collect special category sensitive data (such as health information, religious beliefs or biometric data) as part of normal platform operations. If identity verification in a particular case requires document review, the documents are processed by our verification partner and are not stored indefinitely by 345.

03 How We Collect Your Data

345 collects your personal data through several channels:

• Directly from you — when you register an account, fill in your profile, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically during platform use — technical data including your IP address, device information and session activity is logged automatically each time you access 345.vin.
• Via cookies and similar technologies — as explained in Section 7, cookies are used to maintain your session, remember preferences and gather anonymised usage statistics.
• From payment providers — when you use JazzCash, Easypaisa, Raast or bank transfer, we receive transaction confirmation data from those providers. We do not receive your full mobile wallet credentials or bank account details — only what is necessary to match the payment to your 345 account.
• From identity verification partners — in cases where enhanced verification is required, a third-party provider may return a verification result to 345 (pass or fail) along with minimal supporting data.

We do not purchase data lists or collect information about you from social media platforms without your direct interaction.

04 Why We Use Your Data

345 uses your personal data for the following purposes, each of which has a lawful basis:

• Operating your account — managing your registration, login, balance and game access is the core contractual purpose for which your data is processed.
• Processing PKR transactions — to send and receive funds via JazzCash, Easypaisa, Raast and bank transfer, we must use your identity and payment data.
• Age and identity verification — we are required to confirm that users are 18 or over and that account holders are who they say they are, particularly before processing withdrawals above certain thresholds.
• Fraud prevention and platform security — account activity data and technical data are monitored to detect patterns consistent with multi-accounting, bonus abuse, money laundering or other prohibited conduct described in our Terms and Conditions.
• Customer support — when you contact 345 support, we use your account and communication data to investigate and resolve your query. Support transcripts are retained for quality assurance and dispute resolution.
• Platform improvement — anonymised and aggregated usage data helps us understand how Pakistan players are using the platform, which games are popular, where the mobile experience needs improvement, and how to optimise payment flows.
• Responsible gaming monitoring — account activity data is used to identify patterns that may indicate problem gaming, in line with our Responsible Gaming commitments. This is a legitimate interest processing purpose.
• Promotional communications — if you have opted in to marketing, we may use your contact details to send information about bonuses, PSL-related promotions, new games and other relevant offers. You can opt out at any time.

05 Sharing Your Data

345 shares your personal data only in the following circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the information required to process your PKR deposit or withdrawal. These providers operate under their own privacy terms and are not permitted to use 345 customer data for their own marketing.
• Identity verification providers — where enhanced verification is required, a specialist third-party provider may process document images or identity data on 345's behalf, under a data processing agreement.
• Fraud prevention and security services — anonymised or aggregated data may be shared with fraud detection partners to identify suspicious patterns. This does not involve sharing your full identity profile with those partners.
• Legal and regulatory requirements — 345 will disclose personal data to law enforcement or other authorities if required by a valid legal process. We will not voluntarily hand over data beyond what is legally required.
• Business transfers — in the event of a merger, acquisition or sale of assets involving 345, your data may form part of the transferred assets. You would be notified of any such change and its implications for your data.

345 does not share your personal data with third-party advertisers or marketing agencies. We do not allow payment partners or verification providers to use your data for purposes beyond the specific service they are providing to 345.

06 PKR Payments and Financial Data

Given that 345 is a platform built specifically for Pakistan players transacting in PKR, the handling of financial data deserves its own section.

When you deposit via JazzCash or Easypaisa, the transaction is initiated on your mobile wallet app and a payment confirmation is sent to 345. 345 receives a transaction reference and the amount — not your full wallet credentials or PIN. The same applies to Raast transfers and bank deposits: 345 receives payment confirmation data, not access to your bank account.

Your complete PKR transaction history on 345 — deposits, withdrawals, game bets, bonus credits — is stored in your account and is accessible to you at any time from your account dashboard. This data is also used by 345 for:

• Reconciling your account balance
• Processing withdrawal requests back to your payment method
• Investigating transaction disputes or discrepancies
• Meeting record-keeping obligations for financial transactions

Financial transaction records are among the data categories retained for the longest periods after account closure, given their role in dispute resolution and record-keeping. The specific retention periods are described in Section 9.

07 Cookies and Tracking Technologies

345.vin uses cookies and similar browser-based storage technologies. Here's what each type does and whether it is required:

345 does not use advertising or third-party tracking cookies that follow you across other websites. Analytics cookies used on 345 are configured to anonymise IP addresses and are not connected to your personal account profile.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using the platform normally. Disabling functional or analytics cookies will not affect your ability to deposit, play or withdraw.

08 Data Security

345 takes the security of your personal data seriously as a practical operational matter, not just a policy statement. The measures we apply include:

• Encryption in transit: All data transmitted between your device and 345.vin is encrypted using TLS (Transport Layer Security). This applies to login, deposits, withdrawals and all account interactions.
• Encryption at rest: Sensitive personal data stored on 345 servers — including identity records and financial data — is encrypted at rest using industry-standard methods.
• Access controls: Internal access to customer personal data is restricted to staff members who need it for their specific role. Access is logged and auditable.
• Password security: Account passwords are stored using one-way hashing. 345 staff cannot see your password — only you know it. If you lose access to your account, a reset process is used rather than a password lookup.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with unauthorised access, and will flag or lock an account where unusual activity is detected.

No system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information, 345 will notify affected users promptly with details of what occurred, what data was involved, and what steps are being taken.

Your own behaviour also affects account security significantly. Use a strong, unique password for your 345 account. Never share your login credentials. If you suspect unauthorised access, contact 345 support immediately and request an emergency account lock.

09 How Long We Keep Your Data

345 retains personal data for as long as it is needed for the purpose it was collected, subject to the following general timeframes:

• Active accounts: All personal and account data is retained throughout the period your account is active.
• After account closure: Basic identity data and financial transaction records are retained for a period after account closure — primarily to handle any post-closure withdrawal queries, dispute resolution or record-keeping requirements. After this period, data is deleted or fully anonymised.
• Support communications: Customer support transcripts and complaint records are retained for a defined period to support dispute resolution and quality review, then deleted.
• Marketing data: If you opted in to marketing communications, your contact preference data is deleted promptly once you opt out. Historical communications sent before the opt-out are retained only for delivery record purposes.
• Technical and analytics data: Anonymised analytics data has no personal identifier and is retained as long as it is useful for platform improvement. IP address logs are retained for a short period for security purposes.

Where there is an ongoing dispute, legal claim or investigation relating to your account, relevant data will be retained until that matter is fully resolved, even if the general retention period would otherwise have elapsed.

10 Your Rights Over Your Data

As a user of 345, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 345 support team with your registered account details and a description of your request.

Note that some rights may be limited in specific circumstances — for example, 345 cannot delete transaction records that are required for financial record-keeping purposes, even if your account is closed. We will always explain clearly if a right cannot be fully exercised in a particular case.

11 Children and Minors

345 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit or play any game on 345.vin. This restriction is enforced at registration and through ongoing age verification checks.

345 does not knowingly collect personal data from anyone under 18. If we become aware that personal data belonging to a minor has been collected — for example, due to false information provided during registration — we will immediately close the account, forfeit any balance in accordance with our Terms and Conditions, and delete the personal data associated with that account.

If you are a parent or guardian and believe a minor may have registered on 345 using false age information, please contact our support team immediately with as much detail as possible so we can investigate and act promptly.

12 Changes to This Privacy Policy

345 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, data practices or applicable requirements. When material changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes — particularly those that affect how we use your data or introduce new sharing arrangements — 345 will also notify registered users via their registered email address or through an in-platform notification on next login.

Your continued use of 345 following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you disagree with any change and wish to close your account, contact the support team and they will assist with account closure and any pending withdrawal.

We recommend bookmarking this page and reviewing it periodically, especially if you have been away from the platform for an extended period.

13 Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights described in Section 10, or have a concern about how 345 has handled your personal information, please contact the support team directly.

All privacy-related enquiries are handled with priority. For formal data subject requests — access, deletion, correction or portability — please include your registered account details (email address or mobile number) and a clear description of your request so we can locate your records and respond efficiently.

345 aims to acknowledge all formal privacy requests within 48 hours and to provide a full response within a reasonable timeframe. Complex requests involving data retrieval or deletion across multiple systems may take longer, and we will keep you informed of progress.